Résumé

Hello there, my name is Don Geronimo. The worldwide pandemic has affected all of our lives, but that means we must keep climbing, together, until we all get through this. While I’ve grounded myself from flying for a time, I’m looking for work and projects that can supplement my income until I can return to the skies.

Industry Knowledge

  • Administrative Assistance
  • First Aid
  • Hospitality
  • Inventory Management
  • Restaurant Management
  • Safety Reporting
  • Sales
  • Security
  • Social Media

Tools and Technologies

  • Angular
  • AED
  • C#
  • CPR
  • CSS
  • Debian
  • EPUB
  • Fedora
  • GIMP
  • HTML5
  • Hugo
  • JavaScript
  • Linux
  • Microsoft Office
  • PHP
  • RDFa
  • SQL
  • TypeScript
  • WBAT
  • Windows

Interpersonal Skills

  • Conflict Resolution
  • CRM (Aviation)
  • CRM (Sales)
  • Employee Relations
  • Hiring
  • Team Building
  • Training

Languages

  • English
  • Filipino

Experience

Contact Tracer TTEC @Home LLC - Englewood, CO, 80112, USA

Worked: From to Present

Contact tracing is the process of identification of persons who may have come into contact with an infected person ("contacts") and subsequent collection of further information about these contacts. By tracing the contacts of infected individuals, testing them for infection, isolating or treating the infected and tracing their contacts in turn, public health aims to reduce infections in the population. I provide a helpful resource for individuals who may have been exposed to COVID-19 to take care of themselves and of others during this pandemic. Through effective communication strategies I provide assurances, support, and resources for people who may be infected. Through following standards and policies I ensure that cases can be tracked to better isolate and reduce the infections in my area and beyond in a caring, compassionate, and privacy-respecting manner.

Flight Attendant Delta Air Lines Inc.(DL) - Atlanta, GA, 30354, USA

Worked: From to Present

As a flight attendant, I am in charge of making sure our inflight policies as set through our corporate standards and the code of federal regulations are followed to ensure the safety, security, and comfort of our passengers and planes. In addition to following the rules and regulations set in our manuals and handbooks, I inform other flight attendants and the company of potential safety and security incidents by conversations about safety concerns and through proper reporting channels. Finally, I am charged with providing bold hospitality and excellent customer service to delight passengers and encourage them to continue to fly with us.

Self-Employed Don Geronimo Consulting - South Elgin, IL, 60177, USA

Worked: From to Present

I have done content creation, web design, eBook binding and publishing, social media strategy setup, and digital print design projects as a freelance consultant since 2008. My focus has been on small businesses who needed help starting up their Internet and social media presence, writers who want to publish their works to digital platforms, and aspiring bloggers and experts who need help getting started.

Check Flight Attendant Frontier Airlines(F9) - Denver, CO, 80239, USA

Worked: From to

This is a USA FAA-required position for airlines under 14 CFR § 121.434. The Check Flight Attendant role is a qualified Flight Attendant Supervisor who personally observes the performance of new flight attendants performing their duties on their Initial Operating Experience (IOE). My role in the process is to assess their competency to work as a required crewmember without supervision and to be a resource for new and current flight attendants on government regulations and company policies, contract, and guidelines.

Flight Attendant Frontier Airlines - Denver, CO, 80239, USA

Worked: From to

As a flight attendant, I am in charge of making sure our inflight policies as set through our corporate standards and the code of federal regulations are followed to ensure the safety, security, and comfort of our passengers and planes. In addition to following the rules and regulations set in our manuals and handbooks, I inform other flight attendants and the company of potential safety and security incidents by conversations about safety concerns and through WBAT.

Account Manager SourceMob LLC - Wayzata, MN, 55391, USA

Worked: From to

I started with SourceMob LLC to make Human Resources easier and more social, providing operations administrative support, data entry and analysis, customer relationship management, and various other tasks that take advantage of my diverse skillset and can-do attitude.

Assistant Manager Smashburger - Saint Paul, MN, 55116, USA

Worked: From to

Starting as a Guest Service Expert, I volunteered to learn more about the restaurant business in a span of two years to learn to be a Cook, become a Shift Leader, and learn the foundational skills to eventually become part of management proper. Training new team members and shift leaders, enforcing corporate excellence and health standards, managing inventory and recipes to reduce shrinkage, and keeping consistent and amicable customer service skills was my day to day.

Projects

Is Your Social Recruiting Toast Burning?: The Ultimate Talent Acquisition Guide
Cover of 'Is Your Social Recruiting Toast Burning?'

I have handled the binding and Amazon Kindle publication of Jeffery Giesener's Is Your Social Recruiting Toast Burning?, a compilation of experience assisting many companies—big and small—on using Internet and Social media best practices to broadcast company content information and open jobs into engaging channels where candidates search for jobs.

CSS pages were refined and SVG was utilized in images to make the reflowable ePub consistent-looking between platforms and devices. After less than one month of availability on Amazon, Is Your Social Recruiting Toast Burning? is #217 in Social Media for Business, #356 in Social Media, and #441 in Human Resources and Personnel Management.


Matthew Hope Website - 2014
Photograph of Matthew Hope posed underneath a tree in autumn

A one-page website using HTML5 and JavaScript with jQuery to help promote a good friend and local musician in the Minneapolis, Minnesota, area. The project was designed for limited resources--no server-side scripting--and high accessibility in mind to ensure the widest audience.


The Frontage Road: An American Life - 2012
Cover of 'The Frontage Road: An American Life'

I hand-created an ePub-compliant eBook, ready to be published on Nook, Kindle, and iBooks, for Bob Tuff's memoir, The Frontage Road. SVG was used to properly and responsively scale on whatever eBook device is used, and many checks and validations were done to make sure rendering was consistent on all devices.


The Well-Travelled Guru

A one-page website hub using the (now-defunct) Flavors.me service for the blog posts and social updates of Lorna Rockey, the Well-Travelled Guru. In addition to making sure the connections stayed valid, I also took care of much of the technology involved in keeping it together and updated.

Affiliations

Association of Flight Attendants - CWA LEC: 86 ORD

Involvement: Member (Rank and File) from to

The Association of Flight Attendants-CWA (AFA-CWA) is the flight attendant union organized by flight attendants for flight attendants. AFA represents nearly 50,000 flight attendants at 20 airlines, serving as a voice for flight attendants at their workplace, in the industry, in the media and on Capitol Hill. Simply put, the goal of flight attendants who become part of AFA-CWA is to negotiate better pay, benefits, working conditions and work rules at their airline, and to improve their safety on the job.

Certifications

Contact Tracing Proficiency (CCTP) 4MedPlus Corporation - Valid Through

Valid For:

The Certificate of Contact Tracing Proficiency course covers all CDC recommended training elements required to apply for a contact tracer role. Contact tracers are those who notify close contacts of pandemic patients of their exposures. After completing all training in this course, learners should be able to conduct contact tracing according to established protocols and demonstrate that they can:

  • Identify strategies to reduce the spread of disease
  • Identify the primary components of contact tracing
  • List requirements for protecting health information
  • Describe detailed contact tracing protocol
  • Apply knowledge and contact tracing protocol to realistic scenarios
  • Identify contact tracing tools and protocols
  • Analyze contact tracing encounters for continuous quality improvement
Demonstrated Proficiency - Flight Attendant Group II Federal Aviation Administration - Valid Through

Valid For:

In the fall of 2003, Congress established a flight attendant certification requirement in the Vision 100-Century of Aviation Reauthorization Act. The act requires that after December 11, 2004, no person may serve as a flight attendant aboard an aircraft of an air carrier unless that person holds a Certificate of Demonstrated Proficiency (certificate) issued by the FAA.

The act defines a flight attendant as an individual who works in the cabin of an aircraft that has 20 or more seats and is used by a part 121 or part 135 air carrier to provide air transportation. The FAA will not issue a Certificate of Demonstrated Proficiency to any flight attendant that does not meet this definition.

HIPAA Workforce Proficiency (CHWP) 4MedPlus Corporation - Valid Through

Valid For:

The Certificate of HIPAA Workforce Proficiency (CHWP) course provides training for workforce staff members, for a complete understanding of HIPAA compliance for medical professionals.

Infection Control Basic Proficiency (CICBP) 4MedPlus Corporation - Valid Through

Valid For:

This course and certificate provides and accredits learners with annually required training to address infection control and prevention. It is intended for all healthcare workers is is approved nationally by both ANCC and ACCME. This course is additionally PROVIDER APPROVED FOR ALL NY LICENSED HEALTHCARE PROFESSIONALS BY THE NEW YORK STATE DEPARTMENT OF HEALTH. MEETS REQUIREMENTS OF CHAPTER 786 OF THE NEW YORK STATE LAWS OF 1992 REGARDING BARRIER PRECAUTIONS AND INFECTION CONTROL MEASURES. (NEW YORK PROVIDER # I02234).

COURSE OBJECTIVES:

  • Describe Mandated Infection Control and Barrier Protection Standards
  • Describe Cleaning Disinfection and Sterilization (CDS)
  • Discuss Awareness, Prevention and Control of Infectious Disease
  • Explain Needle-Stick and Sharps Safety (NSS)
  • Understand Bloodborne Pathogens Prevention (BBP)
  • Recognize Personal Protective Equipment in Healthcare (PPE)
  • Understand Hand Washing and Glove Requirements for Health & Safety
  • Discuss Sepsis Awareness and Education
  • CDC Guidelines Regarding COVID19/Coronavirus

Education

Bachelor's Degree University of Saint Thomas - Saint Paul, MN, 55105, USA
  • Pursued: Music, Education; Mathematics Minor from to
  • Grade-Point Average: 3.83
  • Activities and Societies: Aquinas Scholars, Dean's List, Allies, UniteUST, Concert Choir, Liturgical Choir, Open-Source Software Club

I went to college to pursue a Bachelor of Music degree in Music and Education, which required a major in both. I also chose to pursue Mathematics to better-diversify myself in an education environment.

High School Diploma Chaska High School - Chaska, MN, 55318, USA
  • Pursued: High School Diploma from to
  • Grade-Point Average: 3.96
  • Activites and Societies: Speech Team, National Honor Roll, Concert Choir

My high school career included a rigorous number of advanced placement classes in Government, Economics, Physics, Calculus, and French; along with the school's speech team and concert choir. I joined the national honor roll because of my consistently high grades and extracurricular activities. Private violin lessons occupied my time after school.